Customer Service Representative

  • location: Tacoma, WA
  • type: Temp to Perm
  • salary: $15 - $17 per hour
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job description

Customer Service Representative

Do you love working in an office environment? Are you a natural problem solver? Can you easily listen to a customer and identify their needs?
We are looking for an experienced customer service representative to join the customer care team for our local Pierce County office.
If you have a positive, professional demeanor and understand the importance of delivering the ultimate customer service experience then this opportunity may be perfect for you.

Responsibilities:
As a Customer Services Representative you will answer incoming calls, emails and chat messages from customer.
You will research solutions, troubleshoot issues, take orders and suggest options for our customers.
In additions, you will document information into our client system to track customer interactions and solutions.
We are a metric driven organization. Customer Service Representative have daily, weekly and monthly goals they must meet.

Working hours: 7:00 AM - 4:00 PM

Skills:
Respond to customer phone, email and chat inquiries in a prompt courteous and concise manner.
Review customer accounts and identify options that meet their needs.
Answer customer questions and assist with problem resolutions.
Accurately document all customer interactions in clear and thorough detail.
Good problem solving and conflict resolutions skills.
Excellent listening and communication skills.
Ability to diffuse emotional situations when necessary.

Education:
High School

Experience:
Experienced

Qualifications:
Minimum of 2 years of Customer Service/Call Center experience in an office environment
Ability to handle high volumes of calls and customer interactions daily
Ability to meet productivity goals.
Critical thinker and detailed oriented
Goal oriented individual who thrives in a fast paced environment
MS Office Suites, Outlook and ability to learn proprietary software
High School Diploma


Click to apply or call Sandra at 253-620-5251 to express interest and ask questions.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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