Randstad is currently hiring for one of the world's largest HR consultation firms - local to you in Lawrence, KS! Join the professional and motivated customer service team within this company for huge temp-to-perm potential.
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines.Escalate calls or issues to the appropriate designated staff for resolution as needed.Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
Working hours: 8:00 AM - 5:00 PM
A high school level education is required - high school diploma, GED, etc.
Rates do change depending on whether a candidate is bilingual in Spanish - $11.00/hour is the English-only, monolingual rate.
Candidate will need previous experience in customer service however all backgrounds in this will be considered - for example: retail, call center, etc.Administrative tasks like filing, data entry, computer literacy, document processing, etc. may be used or honed in this role.
If you are looking for a new position with huge permanency potential, I would love to have a conversation with you. To apply, please submit a resume to this posting. Make sure your contact information is listed so we can get in touch and review your qualifications and make sure this position is the best fit for you!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.