BA required User Services Rep 6 month assignment
12/10 start date!
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world's top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.
User Services Representative
- You must be energetic and customer-focused, possess technical and business aptitude, and have a desire to be in support and sales.
- You must be hungry to learn at a rapid pace and continually build your skills.
- You should have at least one year of customer service, technical support and/or sales experience or recent and relevant training.
- You must possess excellent organizational, time management, prioritization and follow-up skills and have the ability to work both independently and within a team environment.
- There are MANY opportunities for career growth within LogMeIn for high performers in this role.
?? Uncovering user requirements and recommending appropriate products and solutions
?? Respond to issues and questions from end users via phone
?? Effectively interact with users of all technical skill levels to assess severity level and define, research, and resolve issues and questions quickly and accurately
?? Provide timely updates to users, colleagues, and management on the status of outstanding issues
?? Maintain status of issues in a call-tracking system and follow-up on escalated issues
?? Convey user feedback to appropriate business areas such as Marketing, Product Management and Development.
?? Educating users to improve product/feature usage and customer satisfaction
?? Ensure Customer satisfaction, for both external and internal customers
Working hours: 8:00 AM - 5:00 PM
--Bachelors Degree or equivalent required
--Excellent customer service skills (verbal and written)
--Ability to work flexible hours (Monday through Friday)
--Ability to pick up technology and effectively communicate business value proposition
--Track record of attaining goals in a high-volume transactional business
--Experience with SalesForce or similar CRM system
?? Bachelors Degree or equivalent preferred
?? Excellent customer service skills (verbal and written)
?? Ability to work flexible hours (Monday through Friday)
?? Ability to pick up technology and effectively communicate business value proposition
?? Track record of attaining goals in a high-volume transactional business
?? Experience with SalesForce or similar CRM system
Send your resume in Word format to email@example.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.