911 Full-time 2nd Shift Call Center Representative

  • location: Burnsville, MN
  • type: Temp to Perm
  • salary: $18 per hour
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job description

911 Full-time 2nd Shift Call Center Representative

Do you enjoy providing high level customer service to assist guests in their time of need?

Randstad has partnered with Bosch Service Solutions to help find Call Center Professionals to support the ramp up of their contact center located in the Southern Metro - a true temp to hire opportunity!

Very strong benefits package that includes medical, dental, vision, 401K and more! Direct hire potential after90 days!

Responsibilities:
We are looking for candidates who possess strong communication and customer service skills for our growing Emergency Response and Concierge Service Center located in Burnsville, MN providing services such as:

TeleService
Stolen Vehicle Recovery
Emergency Request
Automatic Collision Notification
Enhanced Roadside Assistance
Concierge Services
Critical Calling
Door Lock/Unlock
Customer Relations
Hands-Free Calling

Working hours: 11:00 AM - 8:00 PM

Skills:
-Assisting with various customer needs including GPS location tracking, renewing membership subscriptions,
-Remotely unlocking vehicles, contacting roadside assistance.
-Documenting customer information
-Effective internet and search engine use to satisfy customer needs
-Provide luxury vehicle concierge services including restaurant, hotel recommendations and directions
-Act quickly and calmly in emergency situations including vehicle collision notifications and effectively
Communicate needs to emergency response professionals.
-Maintain professional communication to both clients and internal team members
-Ability to handle emergency call situations when necessary

Education:
High School

Experience:
Entry Level

Qualifications:
-High School Diploma or equivalent
-1+ years of customer service experience and/or Call Center experience
-Able to type 30 plus words per minute
-Have reliable transportation to Burnsville, MN
-A positive attitude and willing to go the extra mile to help our customers in their time of need
- Willing to submit to a BG, DT and Credit check
- must have 1 year of experience working in a Emergency type position


Next Class starts Sat. December 8th and 9th from 8am-7 pm both days and an additional 10-20 hours available during the week for additional shadowing when your schedule allows. FT and PT positions available.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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