2nd Shift Client Relations Associate

  • location: Phoenix, AZ
  • type: Temporary
  • salary: $19 per hour
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job description

2nd Shift Client Relations Associate

Financial Services Associate--Client Verification

SUMMARY

This department is responsible for verifying that all new accounts opened are true and valid accounts. Must verify client's personal identity and ensure that there are no risks for fraudulent activity. Attention to detail and thoroughness of work is key to success in this role. This is a high volume processing and will also include direct communication with new Clients. This department is heavily monitored and adheres to strict quality assurance requirements.

Responsibilities:
ESSENTIAL DUTIES

--Experience navigating pivot tables in Microsoft Excel
--Experience working in daily work volume queues
--Experience navigating through 5-10 computer programs/web pages simultaneously
--Ability to produce accurate results in a timely manner
--Ability to research information and report accordingly

Working hours: 4:00 PM - 12:30 AM

Skills:
--Verification of client personal information (DOB, SSN, IP Address, Home/Work Address)
--Responsible for servicing high volumes of client calls
--Must exhibit excellent customer service on every call

Education:
High School

Experience:
Experienced

Qualifications:
Financial Services experience is required
Experience servicing inbound/outbound calls required (this will be a mix of calls/back office work)


Training Schedule: Monday-Friday 7:00am to 3:30pm (30min lunch)

Opening Shift: Monday-Friday 5:45am to 2:15pm

Closing Shift: Monday-Friday 8:30am to 5:00pm

Swing Shift: Monday-Friday 4pm to 12:30am (optional/not required)

*must be flexible for either shift after training*

Pay Rate: $19/hour, 6-12 month long contract assignment (Eligible to apply for full time employment)

Please email amanda.rodriguez@randstadusa.com to set up video/phone interview

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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