Customer Service Representative

  • location: Boston, MA
  • type: Temporary
  • salary: $16 per hour
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job description

Customer Service Representative

Randstad is hiring several people to work was Customer Service Reps with our client, one of the world's largest providers of virtual meeting and communication services

Job involves helping callers who are having trouble paying their bill online. Guiding them thru website, helping them with basic troubleshooting. No need to be very technical, much more customer service oriented.

User Services Representative (Temp/Contractor)
One of the world's largest providers of virtual meeting and communication services is seeking user service representations to join their friendly team.

Responsibilities:
User Services Representative

Responsibilities:
Respond to billing issues and questions from end users via phone
Research and resolve issues and questions quickly and accurately
Provide timely updates to users, colleagues, and management on the status of outstanding issues
Maintain status of issues in a call-tracking system and follow-up on escalated issues

Ability to work flexible Monday through Friday between the hours of 8am -6pm

Skills:
Skills/Requirements:
High school diploma OR GED required
Approximately 2 years customer service experience

Education:
High School

Experience:
Entry Level

Qualifications:
Preferred: experience in assisting customers through website screen navigation


If this sounds like a great opportunity for you, please email a current resume to iris.levy@randstadusa.com

Thanks for your interest in working with the world's largest staffing agency, Randstad!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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