Call Center Representative Inbound
One of our financial vendors is seeking 15 Call Center Representatives in their Fraud department. This role will pay between $18-$20 an hour.
Shift hours are as follows
11:30am-10pm Sat, Mon, Tues, Fri
1:30pm-10pm Sat, Tues, Wed, Thur, Fri
The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity.
The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support.
Assesses the level of risk and makes decisions which directly impact the customer experience and risk.
Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution.
Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools.
Typically reports to Fraud Detection/Prevention Supervisor. Integrity is important in this role.
Working hours: 8:00 AM - 5:00 PM
- Customer service experience, demonstrated commitment to providing quality customer service
- Proven history of dependability
- Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer
- Ability to work a flexible schedule to meet business needs
- Experience working in a team environment
- Ability to think critically and use good, sound judgment in decision making
- Self-motivated and goal-oriented
?? College degree or commensurate work experience preferred
?? 2-4 years of customer service experience
?? Inbound/Outbound call center experience and/or fraud experience
Resource is required to be on the assignment for the required hours as specified in the job description.
Forty hours per week is the expectation in the absence of specified hours.
Attendance and punctuality are essential components of the position; therefore, unexcused absences and tardiness could result in dismissal.
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