Customer Content Specialist

  • location: Marlborough, MA
  • type: Temporary
  • salary: $25 - $35 per hour
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job description

Customer Content Specialist

The Content Management Specialist would assist organization in launching a new Knowledge Management initiative. This is a strategic initiative which seeks to improve the customer experience by facilitating improved support effectiveness and increased productivity.
The new knowledge base will also drive our customer self-service offering on the planned Technical Support website. The person will be a key resource in helping us to establish Knowledge Centered Support (KCS) methodology into our Technical Support organization.

Responsibilities:
Responsibilities
??? Establish or improve standardized templates for the Knowledgebase based on content type
??? Develop standardized product-specific taxonomy to be used for the Knowledgebase articles
??? Identify, migrate and curate existing technical content from disparate sources into the new Salesforce Knowledgebase.

Working hours: 8:00 AM - 5:00 PM

Skills:
We're looking for bright, inquisitive problem solvers who strive to make a difference.

Education:
Bachelors

Experience:
Experienced

Qualifications:
- Excellent written and oral communication skills
- Understanding of customer messaging and positioning
- Outstanding interpersonal skills and ability to collaborate across multiple teams
- Experience in Salesforce preferred, not required


Please apply directly to posting for consideration.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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