Customer Content Specialist
The Content Management Specialist would assist organization in launching a new Knowledge Management initiative. This is a strategic initiative which seeks to improve the customer experience by facilitating improved support effectiveness and increased productivity.
The new knowledge base will also drive our customer self-service offering on the planned Technical Support website. The person will be a key resource in helping us to establish Knowledge Centered Support (KCS) methodology into our Technical Support organization.
??? Establish or improve standardized templates for the Knowledgebase based on content type
??? Develop standardized product-specific taxonomy to be used for the Knowledgebase articles
??? Identify, migrate and curate existing technical content from disparate sources into the new Salesforce Knowledgebase.
Working hours: 8:00 AM - 5:00 PM
We're looking for bright, inquisitive problem solvers who strive to make a difference.
- Excellent written and oral communication skills
- Understanding of customer messaging and positioning
- Outstanding interpersonal skills and ability to collaborate across multiple teams
- Experience in Salesforce preferred, not required
Please apply directly to posting for consideration.
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