Inbound Call Center Agents

  • location: Alpharetta, GA
  • type: Temp to Perm
  • salary: $13 - $13.50 per hour
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job description

Inbound Call Center Agents

World's leading beverage company is NOW HIRING inbound customer service representatives in a heavy volume call center. Agents in this role are responsible for verifying and updating customer information, transferring calls, dispatching technicians, placing and expediting orders, completing light technical troubleshooting. Prospective candidates need to be available 7 days a week 7am-8pm.

This position pays $13-$13.50/hr, and is an 18-month temporary position with excellent opportunity for permanent placement and advancement.

All qualified candidates must submit to and pass background check and drug screen.

Responsibilities:
Select candidates will be responsible for the following duties:
- Receiving inbound calls with enthusiasm and positive energy
- Understanding the nature of the call, offering sincere empathy where needed
- Documenting the call accordingly
- Quick navigation through a data bank for information
- Providing the proper detailed information and/or warm transferring the call to correct department

Working hours: 8:00 AM - 8:00 PM

Skills:
Minimum typing requirement of 32wpm
Simultaneously navigate multiple PC screens and systems
Passionate about helping others
Speak in a pleasant tone
Effectively prioritize work time to ensure productivity standards are achieved
Make customers feel valued and appreciated
Bilingual customer service candidates, a plus
Experience in call centers, not required but a plus

Education:
Associate

Experience:
Entry Level

Qualifications:
- Clear communication skills, written & verbal
- Available between 6am-12am (8hr shift scheduled, must be flexible for shift changes)
- Weekend availability is required
- Relevant, prior customer service (call center experience a plus, but not required)
- Must be able to meet criminal background and drug screenings


Ready to grow with the largest brand in the world? Apply right away for immediate consideration!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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