Bilingual Call Center Representative Inbound

  • location: Burnsville, MN
  • type: Temp to Perm
  • salary: $16 per hour
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job description

Bilingual Call Center Representative Inbound

Do you enjoy providing high level customer service to assist guests in their time of need?

Randstad has partnered with Bosch Service Solutions to help find Call Center Professionals to support the ramp up of their contact center located in the Southern Metro - a true temp to hire opportunity!

Very strong benefits package that includes medical, dental, vision, 401K, monthly bonuses, tons of talent engagement activities and more! Direct hire potential after 90 days!

Responsibilities:
We are looking for candidates who possess strong communication and customer service skills for our growing Emergency Response and Concierge Service Center located in Burnsville, MN providing services such as:

TeleService
Stolen Vehicle Recovery
Emergency Request
Automatic Collision Notification
Enhanced Roadside Assistance
Concierge Services
Critical Calling
Door Lock/Unlock
Customer Relations
Hands-Free Calling

Working hours: 12:00 PM - 9:00 PM

Skills:
Answering customer requests and inquiries from the BMW, MINI and Rolls Royce Assist customers.
-Assisting with various customer needs including GPS location tracking, renewing membership subscriptions,
Remotely unlocking vehicles, contacting roadside assistance.
-Documenting customer information
-Effective internet and search engine use to satisfy customer needs
-Provide luxury vehicle concierge services including restaurant, hotel recommendations and directions
-Act quickly and calmly in emergency situations including vehicle collision notifications and effectively
Communicate needs to emergency response professionals.
-Maintain professional communication to both clients and internal team members
-Ability to handle emergency call situations when necessary

Education:
High School

Experience:
Entry Level

Qualifications:
Multiple positions available with a range of skill sets required:
*High School Diploma or equivalent
*1+ years of customer service experience (call center experience preferred!)
*6-12 mos. Exp. working in an emergency response environment such as 911, Fire or Police dispatch desired
*PSAP experience desired (premium pay with validation of certification)
*Bi-Lingual a plus! (Spanish/ English or French Canadian/ English - premium pay with validation)


Position starts Monday, January 7th, 2019. Please apply if you meet the minimum qualifications and Melanie will reach out to you for a phone interview and to move you forward in the hiring process

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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