Customer Service Representative
Randstad is currently seeking several candidates for a Call Center class to start on December 26th with a reputable organization in Greeley, Colorado. Qualified candidates will be sent pre-requisite testing, and the opportunity for a permanent role will be determined long term by attendance and performance while on assignment. Ready to put your best foot forward? If the following sounds exciting, then we want to talk to you!!!
Follow process guidelines to service new and existing policies
Responsible for working primarily with partners and occasionally customers and 3rd party vendors by communicating outstanding requirement of documents or forms
Identifies, researches, and responds to questions/issues related to life insurance policies
Uses multiple applications to gather the necessary information and notify business partners regarding status, inquiries and claim reporting
Successfully completes training with no absences
Develops knowledge of the department's workflow, procedures, and products
Develops knowledge of required systems and tools utilized
Provides application and policy status, life claims status, services beneficiary maintenance and answers lower complex billing and policy questions
Identifies form requirements, medical requirements, assists with new business/change of plan processes and policy maintenance
Identifies need to escalate for specialized activity
Working hours: 7:45 AM - 6:30 PM
Excellent communication and listening skills
Dual screen monitor familiarity
2-3 years in a Customer service environment or equivalent
The call center is open from 7:45 am - 6:30 pm - so you must be able to work within these hours.
If you are ready to get your 2019 started with a foot in the door of a great company, apply for this contract role!
Apply with your updated resume, and we will engage in sending your the skills tests and have a member of our team respond to you with an invitation for our SIMPLE, VIDEO interview platform!!!!!!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.