Call Center Representative Inbound/Outbound

  • location: Columbia, TN
  • type: Temp to Perm
  • salary: $11 - $12 per hour
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job description

Call Center Representative Inbound/Outbound

A local company in Columbia is looking for ambitious, highly motivated individuals who want to be a part of a fast paced, rapidly growing company. Applicants must be customer focus, have the ability to multi-task and possess exceptional time management and phone skills. There are 3 shifts available: 8a-5p, 10a-7p & 12p-9p. Employer will provide competitive wage starting at $11.00 per hour, $1.00 shift differential for 10a-7p & 12p-9p shifts, plus bonus potential after hire (90 days temp). After hired, benefits offered include: holidays, PTO, group health insurance, as well as retirement plan.

Responsibilities:
-Making sure all information on file is accurate and building the relationship with the patient and or caregivers.
-Achieve minimum number of calls per day
-Patient outreach and follow up.
-Verify that there are no changes in insurance with each order.
-Maintains good communication with all co-workers.
-Research patient accounts properly to create and send out new orders as needed
-Maintain a high level of phone etiquette within your patient outreaches.
-Work through the S3 software efficiently and in a timely manner.
-Work all voice mails timely and return those calls within 2 hours of receiving a voice mail.

Working hours: 8:00 AM - 5:00 PM

Skills:
-Exceptional phone etiquette
-Solid, basic understanding and ability to use, proficiently, Microsoft Office and Web Based computer software
-Customer Service experience
-Sales experience a plus

Education:
High School

Experience:
Entry Level

Qualifications:
-Education and experience equivalent to: High school diploma or equivalent.
-Applicants must be proficient in Microsoft Office and Web Based computer software.
-Customer Service experience.
-Prior call center experience is preferred.
-Pass advanced background check.
-Pass required skills assessment/testing.


If you have the required skills and meet the qualifications needed, apply online and attach your updated, complete resume.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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