Outbound Call Center Representative
**HIRE OFF RESUME**
Duration: 1 Year Contract (Temp to hire based on performance and attendance)
Start Date: 02/11/2018
Hours: 9:30am to 6:00pm - Ideal candidate would have flexibility into the evening and weekend hours, as well. Will not be mandatory, but very valuable
-Scheduling in-home services and assisting with nurse practitioners
-Practice exceptional customer service and telephone techniques
-Deliver verbatim scripting.
-Ability to maintain patience and professionalism with plan members.
-Ability to listen to members and multi-task.
-Ability to utilize rebuttals and address member concerns in a detailed manner.
-Maintain member confidentiality and follow all HIPAA guidelines.
-Demonstrate the ability to navigate multiple systems in order to schedule nurse practitioner appointments.
-Ability to meet quality assessments standards and call monitoring requirements
-Cooperate with co-workers and management while working toward department goals
-Maintain center standards for performance and productivity
-Follow all center policies and procedures.
Working hours: 9:00 AM - 5:30 PM
-6 months prior call center experience in sales, education, customer service, collections, or similar (required)
-Computer and typing skills (Data entry)
-Ability to stand, bend, stoop, sit, walk, twist and turn
-Ability to use a phone or wear a headset for extended periods of time
-Ability to use a computer keyboard and mouse
-Work environment is indoors, majority of time is spent sitting at a desk
-High School diploma or GED equivalency
-18+ years of age
-Drug Test, background screen and education verification
Please send resume to email@example.com
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