Call Center Representative Inbound
Do you enjoy communicating with people over the phone? Do you have excellent articulation , customer service and a cheery disposition?
Randstad is currently recruiting experienced Call Center Representatives, Inbound, to fill upcoming positions for the Midtown/Downtown, Southeast/East Memphis, and Bartlett/Cordova/Collierville/Covington and Germantown areas. General purpose will be answering incoming calls from customers to take regarding the company's products or service. Resolves customer issues without escalating calls to a higher level of
As an Inbound Call Center Representative you will answer incoming calls, emails and messages from customers for researching solutions. Will research required information using available resources, manage and resolve customer complaints, and provide customers with product and service information. Will contact businesses or private individuals by phone, deliver prepared sales scripts to persuade potential customers to purchase a product or service. Responsible for describing products and services, respond to questions, identify and overcome objections while taking the customer through the sales process. Will obtain the customer information, obtain possible customer leads and include the potential customer data bases. Follow up on initial contacts and complete records of telephonic interactions, orders and accounts.
Working hours: 7:30 AM - 5:00 PM
- Respond to customer phone and email inquiries in a prompt, courteous and concise manner.
- Review customer accounts and identify options that meet their current needs.
- Answer customer questions and assists in problem resolution.
- Accurately document all customer interactions in clear and thorough detail.
- Good problem-solving and conflict resolution skills.
- Excellent listening and communication skills.
cations & Call to Action
?? High school diploma required.
?? 2+ years or more of experience in customer service or call center.
?? Basic software skills required. (Excel, Word, Outlook)
?? Persuasiveness, tenacious, stress tolerance and high energy level.
?? Excellent communication skills with adaptability and good listening skills.
Candidates that meet the qualifications, and are interested in being considered for upcoming Call Center Inbound Representative positions, please do the following:
Express your interest by going to: randstadusa.com complete your profile, in its entirety and attach an updated resume in word format
Thank you for your interest.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.