Customer Care Representative

  • location: Benton Harbor, MI
  • type: Temp to Perm
  • salary: $11.50 - $13.56 per hour
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job description

Customer Care Representative

Are you looking for a fresh start in the new year? Are you great at building relationships? Do you have a "Can do Attitude"? Are you a critical thinker that thrives in a challenging work environment? If this sounds like you, we are adding to our team at Whirlpool's Fortune 500 Trade Customer Support center. This is a long-term temp to perm opportunity.

Whirlpool Corporation (NYSE: WHR) is the world's leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers (2017). We offer a professional work environment, weekly pay, 401k, benefits, referral bonuses, appliance discounts, and so much more! Competitive pay rate $11.50 - $13.56 per hour.

Responsibilities:
As a Customer Care Representative, you will support our trade partners, consumers and internal process partners. Activities include; working with 3rd party companies, resolving customer inquiries regarding order status and delivery.

Hours of availability: Monday- Friday 8a-10p, Saturday-Sunday 8a-5p. You may be asked to work extended hours during peak promotions.You will be scheduled a 40 hour work week within the hours of operation.

Working hours: 8:00 AM - 10:00 PM

Skills:
Candidates will be required to provide top-level service to all callers and should also possess the following skills and abilities:

Professionalism
Able to grasp new concepts quickly
Posses effective written and verbal communication skills and problem-solving ability
Flexible and dependable
Able to multi-task between systems and processes
Proficient in typing and data entry

Education:
High School

Experience:
Experienced

Qualifications:
At least (1) year experience in customer service and/or a call center environment
High school diploma or GED equivalent
Advanced education, a plus
Logistics knowledge helpful
Qualified candidates will undergo a background and drug screening prior to the completion of the hiring process


Please follow this link and complete the assessment
https://interview.harqen.com/interviewnow/56579/7607

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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