Customer Service Representative

  • location: Jersey City, NJ
  • type: Permanent
  • salary: $40,000 - $45,000 per year
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job description

Customer Service Representative

We are currently seeking a Customer Service Representative for a financial lender in the Jersey City, NJ area. This is a Direct Hire opportunity paying $40 K - $45 K annually.

MUST HAVE INSURANCE AND / OR FINANCIAL SERVICES INDUSTRY EXPERIENCE TO BE CONSIDERED FOR THIS ROLE!!!

This role will be responsible for speaking with clients regarding their loans while providing an elevated level of customer service:

Responsibilities:
- Respond to telephone inquiries from insurance agents, insurance companies and insured customers regarding premium finance accounts
- Properly document all correspondence
- Handle a mix of inbound and outbound calls (B2B)
- Processing payments
- Providing requested documentation to clients via fax or email
- Addressing questions about loans
- Ensuring all conversations and interactions are properly documented in the internal system
- Maintaining electronic files

Working hours: 8:00 AM - 5:00 PM

Skills:
Requirements

--Strong/professional communicator - written and verbal
--Customer Service experience is a MUST (call center / professional setting)
--Ideal candidates will have a financial/banking or insurance background
--Bilingual (English / Spanish) is a plus, not necessary

If you are qualified and interested in this role, please apply and email your resume to tiffany.ingenito@randstadusa.com.

Education:
Bachelors

Experience:
Experienced

Qualifications:
MUST have experience with an insurance or financial services organization.


If you are interested in learning more, please apply!!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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