Customer Service Agents

  • location: Alpharetta, GA
  • type: Temp to Perm
  • salary: $13.50 - $14.50 per hour
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job description

Customer Service Agents

World's leading beverage company is NOW HIRING inbound consumer interaction specialist in an inbound call center environment. Agents in this role are responsible for receiving inbound calls from consumers and assisting with inquiries and questions related to the product. This is a one-call resolution environment and agents are expected to navigate internal databases, conducting light research to help resolve the consumers requests. Questions related ingredients, packaging, promotions, and/or quality of product are topics addressed for this group. Prospective candidates need to be available Mon-Fri days a week 8am-8pm.

This position pays $13.50-$14.50/hr, and is an 18-month temporary position with excellent opportunity for permanent placement and advancement.

All qualified candidates must submit to and pass background check and drug screen.

Responsibilities:
Select candidates will be responsible for the following duties:
- Receiving inbound calls with enthusiasm and positive energy
- Understanding the nature of the call, offering sincere empathy where needed
- Documenting the call accordingly
- Quick navigation through a data bank for information
- Providing the proper detailed information and/or warm transferring the call to correct department

Working hours: 8:00 AM - 8:00 PM

Skills:
Minimum typing requirement of 32wpm
Simultaneously navigate multiple PC screens and systems
Passionate about helping others
Speak in a pleasant tone
Effectively prioritize work time to ensure productivity standards are achieved
Make customers feel valued and appreciated
Spanish and/French speaking candidates, a plus
Experience in call centers, not required but a plus

Education:
Associate

Experience:
Entry Level

Qualifications:
- Clear communication skills, written & verbal
- Available between 8am-8pm (8hr shift scheduled, must be flexible for shift changes)
- Relevant, prior customer service (call center experience a plus, but not required)
- Must be able to meet criminal background and drug screenings
- College degree preferred, not required


Ready to grow with the largest brand in the world? Apply right away for immediate consideration and start the New Year with a #1 company and brand!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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