Inbound Call Center Representative

  • location: San Antonio, TX
  • type: Temp to Perm
  • salary: $12.58 - $13.06 per hour
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job description

Inbound Call Center Representative

Do you have inbound call center experience or excellent phone etiquette skills? Are you interested in working for a call center company that is only open Monday-Friday and closed all government holidays? Are you looking for new work opportunities? If you're great at helping people over the phone, we'd like to speak with you!

Pay Rate: $12.58-$13.06
Hours/Shift: Must have open availability; the company is open Monday-Friday from 7am-7pm. Your shift will be 40 hours between this time frame. They are also closed all government holidays!
Location: Near 35 and O'Connor Rd

Responsibilities:
- Responding to telephone inquiries and complaints using standard scripts and procedures
- Gathering information, researching/resolving inquiries and logging customer calls
- Communicating appropriate options for resolution in a timely manner
- Informing customers about services available and assessing customer need
- Maintaining customer records by updating account information
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Working hours: 7:00 AM - 7:00 PM

Skills:
- At least 1-2 years customer service environment is REQUIRED
- Excellent communication skills
- Good job tenure; no job hopping
- Passion for working with people
- Ability to multi-task and document calls with proper notation
- Ability to listen effectively and show patience while working with customers
- 2 professional references of past supervisors that Randstad may contact directly
- Agree to background

Education:
High School

Experience:
Entry Level

Qualifications:
Randstad Staffing is a leading staffing employer for Office and Administration positions in San Antonio.?? Randstad places quality employees in temporary and permanent positions with our clients each day.?? If you believe this position is ideal for you, apply online, attach your resume in MS Word and a recruiter will review your information and contact you if your background is a match for this great opportunity.??

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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