Inbound Call Center Representative / NO EXPERIENCE REQUIRED

  • location: Lincoln, NE
  • type: Permanent
  • salary: $13 per hour
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job description

Inbound Call Center Representative / NO EXPERIENCE REQUIRED

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


TRAINING PROVIDED

As a Customer Service Representative, you will provide front-line phone customer service to policyholders. CSRs will handle 50-75 calls daily. The majority of calls will be regarding claims and/or the types of coverage's they have.

~A great deal of empathy is required as these policyholders all are calling during a time in their life when they are critically ill or a life-changing/altering situation has happened to them.
~CSRs need to ensure customer satisfaction and strive to ensure service standards are met.
~Communicate effectively and professionally with both internal and external customers to resolve questions and issues.
~Develop and maintain a solid working knowledge of the insurance industry and all products, services and processes performed by the team.
~Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
~Work as a team to meet client service level agreements

Working hours: 8:00 AM - 5:00 PM

Skills:
Reliable
Punctual
Of Good Character
High School or GED

Must be willing to submit to a background check and drug screen.

Thinking about a change? Questions? You can now set up your interview via text! Instructions are as follows: You must apply to this positing with your resume, once you've done that you can text me to set up your interview at 402-904-1208 text

Education:
OTH

Experience:
Entry Level


This exciting entry level position starts at $13 per hour or $27,040 annually. If you're looking for a long-term career opportunity with NTT Data a global leader in business solutions and technology, look no further. Apply today to this posting. This opportunity comes with a career path, leadership opportunities, and management opportunities. If you want to make a change you've got to take action.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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