Inbound Call Center Representative / NO EXPERIENCE REQUIRED
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
As a Customer Service Representative, you will provide front-line phone customer service to policyholders. CSRs will handle 50-75 calls daily. The majority of calls will be regarding claims and/or the types of coverage's they have.
~A great deal of empathy is required as these policyholders all are calling during a time in their life when they are critically ill or a life-changing/altering situation has happened to them.
~CSRs need to ensure customer satisfaction and strive to ensure service standards are met.
~Communicate effectively and professionally with both internal and external customers to resolve questions and issues.
~Develop and maintain a solid working knowledge of the insurance industry and all products, services and processes performed by the team.
~Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
~Work as a team to meet client service level agreements
Working hours: 8:00 AM - 5:00 PM
Of Good Character
High School or GED
Must be willing to submit to a background check and drug screen.
Thinking about a change? Questions? You can now set up your interview via text! Instructions are as follows: You must apply to this positing with your resume, once you've done that you can text me to set up your interview at 402-904-1208 text
This exciting entry level position starts at $13 per hour or $27,040 annually. If you're looking for a long-term career opportunity with NTT Data a global leader in business solutions and technology, look no further. Apply today to this posting. This opportunity comes with a career path, leadership opportunities, and management opportunities. If you want to make a change you've got to take action.
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