Mechanical Customer Service
Are you mechanically inclined? Do you like to take things apart just to put them back together? Do you tinker with things in your free time? If you answered YES, then we need YOU!
We are seeking a customer service professional to provide basic mechanical support via phone to a variety of clients for a growing customer in O'Fallon, Missouri!
Needing someone with excellent customer service and communication skills with the ability to troubleshoot mechanical product issues and escalate more complex inquiries to the appropriate areas.
This position will create tickets for customer issues, trouble shoot through reviewing product manuals and training and then documenting interactions, complaints, and actions taken in their system.
Must be reliable and demonstrate high levels of organization and timeliness for internal and external communication.
Having a moderate to high level of mechanical aptitude and technical mindset will assist in being successful in this position.
Working hours: 8:00 AM - 5:00 PM
- Mechanically Inclined
- Customer Service / Excellent Communication
- Reliability & Punctuality
- Organization & Time Management
- Associate's degree or equivalent experience in field preferred
- Previous experience in a customer facing capacity
- 1+ year of mechanical or electronic experience
- Proficiency in Microsoft Office
- Strong problem solving skills and attention to detail
This is an excellent opportunity in which completion of training upon permanent employment, benefits, PTO, and holiday pay is offered. There are no nights and weekends - stable 40 hours/week position!
If you feel this may be a good fit for you and meet the qualifications above, please apply today! We'll be reviewing applications over the next several business days.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.