Accounts Receivable

  • location: Boston, MA
  • type: Temporary
  • salary: $19 per hour
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job description

Accounts Receivable

This role assists with the collection of outstanding receivables through proactive, outbound communication with customers. This outbound effort, in turn, drives inbound customer calls and emails which are promptly addressed by this role. In addition to making customers aware of outstanding receivables, this position also identifies & solves payment delays by facilitating payment and connecting internally with business partners to answer customer inquiries and close the loop on any disputes.

Responsibilities:
RESPONSIBILITIES

??? Provide world-class billing and payment support for our customers.
??? Full responsibility of an assigned a portfolio of accounts, managing the reduction of AR balances, with a focus on past due transactions.
??? Collaborate with the sales, care and revenue operations teams by answering questions, providing context and direction.
??? Utilize the company???s collection software to orchestrate outbound Dunnings & collection calls.
??? Follow the collection cadence, set expectations around payment deadlines and, if necessary, initiate and facilitate the termination for non-payment process.
??? Monitor incoming phone calls and email inbox to assure that customer's inquiries are addressed in a timely manner.
??? Regularly run an aging of your portfolio in a supplemental effort to coordinate outbound communications, identify delinquent customers & report to management.
??? Identify payment disputes, working to resolve them.
??? Processing refund requests when an account contains a credit balance.
??? Work cross functionally to???
o Validate the accuracy of the customer's invoices
o Identify & help address the challenges preventing a customer payment
o Exhaust all avenues of collection before termination
o Clear or swap aged overpayments and credits
o Ensure service levels changes and cancellations are timely and accurate
??? Handling payment requests for our customers which include online or over the phone credit card/ACH/Direct Debit payments, as well as providing banking information or remittance instruction.
??? Work on ad hoc projects for the Manager of Credit and Collections

Working hours: 8:00 AM - 5:00 PM

Skills:
RESPONSIBILITIES

--Provide world-class billing and payment support for our customers.
--Full responsibility of an assigned a portfolio of accounts, managing the reduction of AR balances, with a focus on past due transactions.
--Collaborate with the sales, care and revenue operations teams by answering questions, providing context and direction.
--Utilize the company's collection software to orchestrate outbound Dunnings & collection calls.
--Follow the collection cadence, set expectations around payment deadlines and, if necessary, initiate and facilitate the termination for non-payment process.
--Monitor incoming phone calls and email inbox to assure that customer's inquiries are addressed in a timely manner.
--Regularly run an aging of your portfolio in a supplemental effort to coordinate outbound communications, identify delinquent customers & report to management.
--Identify payment disputes, working to resolve them.
--Processing refund requests when an account contains a credit balance.
--Work cross functionally to-
o-Validate the accuracy of the customer's invoices
o-Identify & help address the challenges preventing a customer payment
o-Exhaust all avenues of collection before termination
o-Clear or swap aged overpayments and credits
o-Ensure service levels changes and cancellations are timely and accurate
--Handling payment requests for our customers which include online or over the phone credit card/ACH/Direct Debit payments, as well as providing banking information or remittance instruction.
--Work on ad hoc projects for the Manager of Credit and Collections

Education:
No Degree Required

Experience:
Experienced

Qualifications:
REQUIREMENTS
??? Bachelor's degree or equivalent experience preferred.
??? Prior experience working in accounts receivable or finance is a plus.
??? Strong computer (PC) skills, Internet skills and proficiency in MS Excel.
??? Ambitious individual seeking a challenging role in high growth dynamic tech company.
??? Highly motivated and determined individual with excellent communication skills.
??? Experience using a collection software, SalesForce and NetSuite is a plus.


LogMeIn is a leading SaaS company with a diverse product portfolio, sharing a focus on innovation. With nearly 3,000 employees and offices on four continents, the combined company is expected to have annual revenues surpassing $1 billion. LogMeIn supports more than two million customers in virtually every country around the globe. We work in an open and collective environment simplifying how people connect to each other and the world around them.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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