Have you recently graduated and looking for an organization to start your career? Are you looking for a company you can learn and grow with? If you enjoy working with people everyday my client is looking for an account specialist who serves as the point of contact for client interactions and is responsible and accountable for all services and support of the assigned accounts. This includes communication, implementation, delivery of products and services, and management of specific, on-going projects.
Provides exceptional service and daily support to designated clients on products, services and initiatives.
Takes phone calls and emails from designated clients, managing the resolution of client issues throughout various departments.
Receives and answers product-related and procedural questions.
Supports sales force for designated accounts.
Generates, reconciles, and provides routine and/or ad hoc reports to designated clients.
Orchestrates new product launches to market:
Develops project plans; schedules timelines, and effectively communicates project expectations to direct manager, team members and stakeholders in a timely and clear fashion.
Initiates, manages, executes system set-up for new clients/accounts.
Documents and communicates licensing, compliance, filed rates, and any other requirements for new dealer sign-ups or existing accounts.
Develops new and updates current marketing, training and point of sale material.
Provides communication and support to departments with regard to new products, product changes, rate changes, new forms, etc.
Reviews and documents information on products and keeps the client relations and sales teams, and other department managers updated with latest information on the company??s products and internal/external processes.
Manages supply ordering & product inventory for designated clients.
Working hours: 8:00 AM - 5:00 PM
3+ years of marketing/product management experience
Marketing, communications and automotive finance industry, or related industry knowledge.
(Must) Bachelor's degree in Marketing, Public Relations, Communications, Business, or related field.
Proficiency in Windows, Microsoft Word, Outlook, PowerPoint, and Excel.
Ability to assemble packages and lift up to 35 pounds.
Detail oriented, organized, self-starter with the ability to take managerial direction and work well in a team environment.
Must be able to multi-task effortlessly under tight deadlines and be flexible with schedule, willing to work additional evening or weekend hours when and if necessary.
Superior communication skills, analytical & problem solving skills and project management skills.
Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships and cross functional partnering.
Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.
Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution
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