Customer Service Lead
Randstad is working with a large freight forwarding and logistics company in the Bloomington area who is looking for a team lead that has a strong technical aptitude, leadership experience, and an analytical mindset.. This lead will be a liaison between Clients, upper managment and 7-10 employees.
If you are looking for a great company who values hard work, keep reading! There is plenty of room for internal career growth within this organization, and they are seeking someone who has long term career goals. This position will be Monday -Friday 7:30 am to 4:30 pm. will offer $19-$22/hr, and will be Contract to Hire.
--Monitor employee performance and note areas for improvement, often using an employee evaluation rubric and then meeting directly with the team members to discuss their performance
--Ability to problem solve, Analyze reporting, and execute company processes
--Communicate with on the floor employees daily about their work status and accuracy
--Oversee a team of 7-10 employees
Working hours: 7:30 AM - 4:30 PM
--Clear and effective communications skills both written and verbal
--Self-starter who is very quick to learn new systems and willing to take the time to sort out different potential technical problems
--Capable to handle medium and sometimes large volumes of inquiries calls/emails throughout the day
--Passionate about coaching others, often on the spot; great leadership, collaboration, and listening skills are a must
--Prior leadership experience required (preferably with logistics, transportation or dispatching experience but not required)
--High school diploma or GED equivalent
--Proficient in MS Excel
If you are interested in the role please submit your resume or send it to firstname.lastname@example.org
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