Customer Service Representative

  • location: Saint Paul, MN
  • type: Temp to Perm
  • salary: $16 per hour
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job description

Customer Service Representative

As a DCS Customer Service Specialist you will be in daily communication with customers from our St. Paul Document Custody site. You are responsible for communicating and maintaining a good working relationship with your assigned customers, as well as handling and resolving all inquiries that they may have. Daily complex file review and processing work is a large part of the position as the work you do is for your customers. Being able to multi task and have excellent origination skills is of high importance for this position.

Become the customers point of contact
Maintain excellent written and verbal communication with the customer to obtain all the necessary information to complete your daily tasks.
Identify potential issues and know when to escalate
Work with the system of record and perform certifications to business acumen.
Review and process Mortgage Documents to company standard/checklists and computer system EMBTrust/ ITRAC
Lead Assigned Projects
Problem solve on a daily basis
Data Entry
Report Generating
Scan Documents
Labeling Files
Organize Carts
Filing Documents
Meet Deadlines
Assist with other departments dependent of business needs and work volume
Identifying incoming packages.
Correct errors identified based on our Quality Control department.
Act as a back- up for other team members accounts when they are unavailable.

Working hours: 8:00 AM - 5:00 PM

Great Customer Relations Skills
Ability to meet Deadlines
Ability to adapt to new processes
Ability to work with Leadership and Peers
Ability to take direction
Ability to work Independently
Strong Attention to detail
Must be able to push, pull, or lift up to 25lbs
Ability to multi Task

High School


College Degree or Equivalent Work experience in a Financial Work Environment
Moderate Microsoft Office Skills: Word, Excel, Outlook


Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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