Customer Service Representative
As a DCS Customer Service Specialist you will be in daily communication with customers from our St. Paul Document Custody site. You are responsible for communicating and maintaining a good working relationship with your assigned customers, as well as handling and resolving all inquiries that they may have. Daily complex file review and processing work is a large part of the position as the work you do is for your customers. Being able to multi task and have excellent origination skills is of high importance for this position.
Become the customers point of contact
Maintain excellent written and verbal communication with the customer to obtain all the necessary information to complete your daily tasks.
Identify potential issues and know when to escalate
Work with the system of record and perform certifications to business acumen.
Review and process Mortgage Documents to company standard/checklists and computer system EMBTrust/ ITRAC
Lead Assigned Projects
Problem solve on a daily basis
Assist with other departments dependent of business needs and work volume
Identifying incoming packages.
Correct errors identified based on our Quality Control department.
Act as a back- up for other team members accounts when they are unavailable.
Working hours: 8:00 AM - 5:00 PM
Great Customer Relations Skills
Ability to meet Deadlines
Ability to adapt to new processes
Ability to work with Leadership and Peers
Ability to take direction
Ability to work Independently
Strong Attention to detail
Must be able to push, pull, or lift up to 25lbs
Ability to multi Task
College Degree or Equivalent Work experience in a Financial Work Environment
Moderate Microsoft Office Skills: Word, Excel, Outlook
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