Bilingual Customer Service
Are you bilingual in English and Spanish? Looking to get your foot in the door with a large financial services company in or around Chandler? Please see the job description below!
CUSTOMER SERVICE REPRESENTATIVE 4
Pay: $15.50/hr, with increase at 90 days
Location: Price Road, Chandler AZ 85286
Duration: Temp to hire
Schedule: Mon - Fri: 11:30-8 (10:30-7, daylight savings) and Saturday 6am - 6pm PST
Candidates need to be flexible within these hours; will have Sundays off and one other day during the week. NO ABSENCES ALLOWED DURING TRAINING - First month!!
**Must pass Customer Service Assessment
- Employees will assist customers who get a flyer with a credit card offer and call into the department regarding application, application status, credit card line increase/decrease
- Employee answers inbound calls and key in the application information for the customer on the line. It is very important that these individuals make this experience very personal - no set Handle Time.
- Ability to multitask is very important for the success of these roles
- Employees will be utilizing 5 different internal systems
- Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers
Working hours: 5:00 AM - 8:00 PM
Must Have Skills:
- 6+ months of call center experience minimum, however, will review candidates with banking experience who have used multiple screens/systems simultaneously (tellers/bankers)
- Tenure is important
- Ability to deal with diff calls and excited at opportunity to work with the group, talk with a smile, carry themselves well
- Bilingual in English/Spanish
No Degree Required
- Seeking candidates who have customer service and call center experience
- Computer experience will help these candidates to be successful
If interested, please send resumes to Madalyn.Otto@randstadusa.com.
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