Bilingual Customer Service

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $15.50 per hour
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job description

Bilingual Customer Service

Are you bilingual in English and Spanish? Looking to get your foot in the door with a large financial services company in or around Chandler? Please see the job description below!

CUSTOMER SERVICE REPRESENTATIVE 4
Pay: $15.50/hr, with increase at 90 days
Location: Price Road, Chandler AZ 85286
Start: 1/21/19
Duration: Temp to hire
Schedule: Mon - Fri: 11:30-8 (10:30-7, daylight savings) and Saturday 6am - 6pm PST
Candidates need to be flexible within these hours; will have Sundays off and one other day during the week. NO ABSENCES ALLOWED DURING TRAINING - First month!!

**Must pass Customer Service Assessment

Responsibilities:
- Employees will assist customers who get a flyer with a credit card offer and call into the department regarding application, application status, credit card line increase/decrease
- Employee answers inbound calls and key in the application information for the customer on the line. It is very important that these individuals make this experience very personal - no set Handle Time.
- Ability to multitask is very important for the success of these roles
- Employees will be utilizing 5 different internal systems
- Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers

Working hours: 5:00 AM - 8:00 PM

Skills:
Must Have Skills:
- 6+ months of call center experience minimum, however, will review candidates with banking experience who have used multiple screens/systems simultaneously (tellers/bankers)
- Tenure is important
- Ability to deal with diff calls and excited at opportunity to work with the group, talk with a smile, carry themselves well
- Bilingual in English/Spanish

Education:
No Degree Required

Experience:
Entry Level

Qualifications:
- Seeking candidates who have customer service and call center experience
- Computer experience will help these candidates to be successful


If interested, please send resumes to Madalyn.Otto@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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