Logistical Support Technician

  • location: Rocky Mount, NC
  • type: Permanent
  • salary: $18 - $20 per hour
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job description

Logistical Support Technician

Freight Covered Every Day (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures)
Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)
Carrier Relationship (Productive carrier relationship development, AP Discrepancy resolution, cover loads, handling and management of difficult situations, etc.)
Financial Procedures and Operating Metrics (Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)

Review and correct in-bound shipment data integrity, i.e. ISD
Leverage knowledge and understanding of modes, rates, weights, volumes, pallets, class etc. based on customer's shipping requirements
Verify shipment suitability, e.g. weight, size, product, special shipping requirements and make necessary adjustments
Verify order readiness for shipments and change mode selection when necessary.
Execute SPT and/or Shipment Planning when required
Optimize Customer Orders into shipments in the most cost effective way (SPT and/or Shipment Planning)
Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
In the event automatic carrier assignment fails, utilize the tools available, e.g. the Freight Allocation Module, to select the appropriate carrier for the load.

Working hours: 7:00 AM - 4:00 PM

Geographical Expertise (Geographical understanding of the continental US, Mexico and Canada. Understanding of mileage as it relates to the passage of time, including DOT & Speed governance, including transit time difference based on mode)
Industry Expertise (Transportation industry knowledge, including key terminology; and, general knowledge of primary customer industries)
Knowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.)
Knowledge of the Customer's Business (Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.)
Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time
Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers)



2 ??? 4 Years of in Customer Service experience within the Transportation or Logistics Industry
Bachelor???s degree in Transportation Logistics or Supply Chain Management along with demonstrated customer service mindset may be substituted for work experience requirement

The position may require minimal travel

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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