Loan Servicing Call Center
LOAN DOC SPECIALIST 3
Address: Washington St Phoenix, AZ 85003
*Must pay for parking out of pocket or be comfortable taking the light rail/ public transportation
Hours: M-F 8-5
Start date: January 2019
High-level loan center
100% phone work-no processing
Once apps have gone through fulfillment (booking, verification), to underwriting (apps get credit approved)it then goes back to fulfillment and then to the group SBA (Small Business Advantage).
After apps have been received, credit approved and verified, apps go to SBA team
Once apps are assigned to a banker, banker attempts contact with either branch banker or whatever channel the app came through as well as customers. Need to speak to every guarantor to learn in detail about the business, ask 27 eligibility questions mandated by SBA.
Working hours: 8:00 AM - 4:30 PM
Experience in reviewing tax/loan documents or experience working with government programs
Call center experience is a must- ability to deal with escalated calls
Audit and small business experience is helpful
Mortgage experience is helpful
No Degree Required
All interested and qualified candidates please send the latest copy of your resume to firstname.lastname@example.org subject "DTPHX - Loan Doc"
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