Our company located in Parsippany, NJ is actively seeking customer service/call center representatives.- This is an excellent opportunity for entry level candidates or those seeking a career change.- Position is temporary to hire and offers extensive industry training and career growth opportunities.-
Fluent in Spanish is a plus!
Call Center, inbound call center, CSR, Customer Service, Customer Service Representative
- Exercising quality customer service skills and obtain all necessary patient information via various communication methods.
- Data entry
- Addressing real time service issues and problem solving
- Prioritize all incoming requests based on date of receipt, date of service, and customer to ensure appropriate action is taken related to service level agreements.
- Utilize negotiation skills to assure the most cost effective products and/or services are provided to our customers without sacrificing company quality standards.
- Consistently and effectively update business partners and/or patients regarding status of referrals
- Communicate effectively with both internal and external customers to assure that all referral needs are met in a timely manner, inclusive of recurring products and services.
- Promote revenue flow by effectively and efficiently advancing all applicable referrals to billing unit for order creation, inclusive of prioritizing all billing related outstanding work orders.
- Populate all tracking logs and/or reports; automated call response reports, inventory logs, and task detail tracking.
- Acting as a liaison between all internal and external customers, proactively research and resolve outstanding issues in order to foster collaborative relationships.
- Follow internal escalation process when service agreements and/or customer satisfaction is at risk.
- Through continuous learning, acquire broad foundation of product, department, and company knowledge both by self-evaluation and active participation in department, division, and company training initiatives.
Working hours: 8:00 AM - 5:00 PM
EDUCATION / WORK EXPERIENCE:
-High School Diploma or Equivalent (GED)
-Prior sales/negotiating skills required
-Healthcare experience a plus
-High-end retail sales people strongly encouraged to apply
-BILINGUAL- Spanish is a plus
No Degree Required
KNOWLEDGE, SKILLS, ABILITIES and OTHER CHARACTERISTICS:
-Call center experience preferred.
If you are qualified and interested in this role, please apply and email your resume to firstname.lastname@example.org
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