Service Coordinator

  • location: Midway, FL
  • type: Permanent
  • salary: $12 - $16 per hour
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job description

Service Coordinator

The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer needs. You will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

Responsibilities:
Answer incoming service calls and schedule technicians. Schedule preventive maintenance activities monthly and process service requests.
Generate and follow-up on service quotes and seek new business whenever possible.
Guide and develop service technicians as appropriate, assisting in technical issue resolution.
Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness.
Ensure timely and accurate invoicing.
Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires

Working hours: 7:00 AM - 5:00 PM

Skills:
Proven sales and customer service skills.
Must have a strong instinct to act, a strong team player and be able to maintain a high energy level even with challenging situations or customers.
A strong knowledge and comfort level with computers is necessary. Programs used include Microsoft Office; Word, Excel, and Outlook.

Education:
High School

Experience:
Experienced

Qualifications:
Qualifications:
A High School Diploma or equivalent and 2-5 years of experience in a related field is required.
Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
Proper phone etiquette and skills required.
Experience dispatching (technicians, drivers, etc.) highly preferred.


If you meet the skills and qualifications above and are interested in your next great career, please apply directly for immediate consideration!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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