Customer Service Representative

  • location: Eden Prairie, MN
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Customer Service Representative

Shift Start/End Time: Available to work an 8-hour shift between 7:00 am - 7:00 pm Monday through Friday
Pay rate: $15.00 / hr

Responsibilities:
- Answer in-coming calls from the Provider Inquiry Line and the Fraud Hotline
- Incoming calls can be from members and / or Providers questioning claim status, review status, appeal status and / or reporting of fraud
- Logging of all in-coming calls in a Call Tracking Documentation System
- Maintains accuracy standards of 97% or greater
- Maintains adherence standards of 95% or greater
- Ensure adherence to state and federal compliance policies, reimbursement policies and contract compliance
- Works independently and as part of a team

Working hours: 8:00 AM - 5:00 PM

Skills:
- Must have qualifications/experience:
- High School Diploma / GED (or higher)
- 2+ years of experience within the Healthcare, Claims, or Insurance industries
- 2+ years of Customer Service / Call Center experience
- Moderate proficiency with Microsoft Excel (data entry, reporting, data analysis)

Education:
High School

Experience:
Entry Level

Qualifications:
What skills/attributes are nice to have, and will set a candidate apart?
- 2+ years of experience within the Healthcare, Claims, or Insurance industries
- 2+ years of Customer Service / Call Center experience
- Moderate proficiency with Microsoft Excel (data entry, reporting, data analysis)
- Available to work an 8-hour shift between 7:00 am - 7:00 pm Monday through Friday
- Bachelor's Degree (or higher)
- Knowledge of Medical Terminology
What soft skills will an ideal candidate possess?
- Oral communication skills, listening abilities, and problem solving capabilities
- Ability to maintain a pleasant, courteous and helpful demeanor at all times
- Ability to process and route calls in a timely manner
- Multi-tasking, organizational and time management skills


Please apply online. You may also send your resume to suzy.courcy@randstadusa.com with CSR-EdenPrairie" in the subject line.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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