Healthcare Call Center Representative

  • location: Duluth, GA
  • type: Temp to Perm
  • salary: $15.25 per hour
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job description

Healthcare Call Center Representative

Positions Available for a Leading Healthcare Company - Career Path Opportunity!!

40 hours per week, shifts will be 8 hours per day between 10 AM to 11 PM Monday to Sunday, Second Shift, Some weekends will be required

Training will be 3-6 weeks from 8 AM to 5 PM, Monday to Friday

Responsibilities:
Be available to handle member inquiries.
Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues.
Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services.
Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.

Working hours: 11:00 AM - 10:00 PM

Skills:
**MAXIMUM 2-4 years of Customer Service/Call Center experience is required as this is an Entry Level Position**
**Must be available to start and have 100% attendance during the 90 day training period***
***Must be willing to take online assessment tests***
***Must be able to pass background and drug screenings prior to start date*****
***Typing 35 wpm minimum****

BI-LINGUAL IS A DEFINITE PLUS

Local People are preferred due to Atlanta traffic! Duluth, Lawrenceville, Norcross, Suwanee areas

Education:
High School

Experience:
Entry Level

Qualifications:
PLEASE DO NOT CALL. PLEASE SUBMIT YOUR RESUME FOR CONSIDERATION.


If you are interested and possess the qualifications, please apply TODAY!!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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