Customer Service Representative

  • location: Waltham, MA
  • type: Permanent
  • salary: $17 - $18 per hour
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job description

Customer Service Representative

JOB TITLE: Member Solutions Representative
Location: Waltham, MA
Shift hours 11:30 am - 8:00 pm Monday - Friday
Pay Rate: $18.00 and hour

Our clients in Waltham, Ma is a leader in consumer directed healthcare solutions, offering the industry's most comprehensive platform for the administration of healthcare benefit accounts, the industry's most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare. Over 300 clients - including health insurance plans, third party administrators and financial institutions - leverages' with a deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually. As the healthcare and benefit markets continue to evolve and deliver solutions that enable clients to evolve their service offerings, operate their businesses more efficiently, and focus on their customers.

Major Responsibilities:

*Obtains caller information by answering telephone calls; interviewing clients; verifying information.
*Researches account and transaction records to resolve caller complaints.
*Adheres to policies with regard to caller interactions (providing correct and appropriate information, entering detailed notes on caller??s record regarding the nature of the call, maintaining and respecting caller privacy).
*Informs callers about procedures related to use of services.
*Maintains and improves quality results by adhering to standards and guidelines as well as recommending improved procedures.
*Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Working hours: 11:30 AM - 8:00 PM


*1-2 years Customer Service Call Center experience.
*Professional phone presence
*Highly motivated to learn
*Strong work ethic and willing to go that extra mile to ensure a superior caller experience
*Experience in a high-volume Call Center
*Excellent problem-solving skills
*Excellent listening skills
*Exposure to health benefits plans and concepts a big plus
*Bachelor's degree or equivalent education and/or work experience preferred.



Must have excellent verbal and written communication skills:

*Computer savvy
*Ability to perform & work in a fast-paced environment
*Ability to adjust to a constant changing environment
*Must have good organizational skills
*Accurate data input
*Great attention to detail
*Work independently
*Must be able to multitask
*Must be able to troubleshoot.

*Bachelor's degree or equivalent education and/or work experience preferred.

If you think that you may qualify for the above role, please submit your resume or call out office:

Office Number:
(781) 273-1472.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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