Ambulatory Epic Application Coordinator

  • location: Somerville, MA
  • type: Permanent
  • salary: $80,000 - $105,000 per year
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job description

Ambulatory Epic Application Coordinator

General Summary/Overview Statement:

The Applications Coordinator reports directly to an Applications Manager of the Ambulatory Application Team. He/She is part of a team dedicated to configuring, building, testing and implementation of the assigned application. Applications include:

- EpicCare Ambulatory
- MyChart
- Kaleidoscope
- Healthy Planet
- EpicCare Link
- Care Everywhere

Principal Duties and Responsibilities

--Provides certified Epic build expertise and experience for successful product implementation
--Provides certified Epic design expertise to analyze organization's current business practices and translate them into configurations and workflows
--Supports departmental/ functional team with application and information system knowledge
--Completes specific tasks as documented on the Work Plan
--Tracks and resolves issues and action items
--Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline in a timely manner.
--Develops and maintains models of business and system requirements and configures system accordingly
--Documents and analyzes business processes
--Develops subject matter expertise and maintains models and documentation of business and system requirements and configures system accordingly
--Analyzes business processes to ensure proper system configuration
--Creates and maintain regular status reports
--Creates and maintains all required system design and build documents
--Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates
--Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks
--Post live implementation activities and production support
--Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
--Other duties as required

Working hours: 8:00 AM - 5:00 PM

Skills/Abilities/Competencies Required:
--Ability to apply revenue cycle workflow to the design of information systems.
--Understanding of change management techniques, and the ability to apply them.
--Strong verbal and written communication skills.
--Strong problem solving and negotiation skills.
--Ability to effectively conduct meetings, both formal and informal including departmental and clinical user meetings. Can lead and facilitate small-medium working sessions with all levels of staff.

--Self-motivated, independent and possesses the ability to learn quickly
--Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization
--Demonstrated ability to assimilate and understand new software releases and succeed in a changing environment
--Ability to build consensus across teams, with staff and leadership.
--Ability to review project deliverables for completeness, quality, and compliance with established project standards.
--Ability to document and communicate the status of progress against plans, taking corrective action as necessary



??? Bachelors Degree in Business, IT, Healthcare, or related required.
??? Minimum of 5 years related experience, including revenue cycle experience with healthcare finance systems.
??? Solid understanding of revenue cycle workflow relevant to assigned application team.
??? Must have experience in developing and integrating business processes.
??? Epic Certification desired or must obtain Epic Certification as outlined by program requirements.

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