Call Center Representative Inbound

  • location: Freeport, NY
  • type: Temp to Perm
  • salary: $16 - $18 per hour
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job description

Call Center Representative Inbound

A Management Company is looking for experienced Inbound Call Center Representatives in Freeport, NY

Responsibilities:
Verify/Process invoices
Handle/process service calls
Resolve customer service inquiries and concerns
Recognize, document and alert managers with escalated calls/issues
Preparing invoices for customers
Taking resolutions from vendors and entering them into multiple computer systems
Other duties as assigned

Working hours: 8:00 AM - 5:00 PM

Skills:
Excellent telephone communication skills in an office setting
Ability to work in a fast-paced environment, multi-task and make sound decisions
Use proper discretion in evaluating/elevating customer issues
Good defusing techniques for difficult situations
Passion for delivering great customer service
Excellent work history/ job longevity (2+ or more years in each position is ideal)

Education:
High School

Experience:
Experienced

Qualifications:
High School Diploma
At least 2 years previous experience in Account Management, Call Center or Customer Service
Experience with Microsoft Office Programs such as Excel and Word.


Must also be available to work any of the following shift times.

Peak Season
Standard Mon-Fri 8-5pm or 9-6pm
Weekday Late Shift 11am-8pm, (2x per month)
Weekend Shifts 12pm-9pm, 3pm-9pm (2x per month)

Non-Peak Season:
Standard Mon-Fri 8-5pm or 9-6pm/ Mon-Fri 12pm-9pm
Weekday Late Shift 11am-8pm, (1-2 per month)
Weekend Shifts 9am-6pm (sun) 11am-9pm( sat), 3pm-9pm (Could result in Monday or Friday off)


If interested please apply with a copy of your most updated resume.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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