Call Center Representative Inbound
A Management Company is looking for experienced Inbound Call Center Representatives in Freeport, NY
Handle/process service calls
Resolve customer service inquiries and concerns
Recognize, document and alert managers with escalated calls/issues
Preparing invoices for customers
Taking resolutions from vendors and entering them into multiple computer systems
Other duties as assigned
Working hours: 8:00 AM - 5:00 PM
Excellent telephone communication skills in an office setting
Ability to work in a fast-paced environment, multi-task and make sound decisions
Use proper discretion in evaluating/elevating customer issues
Good defusing techniques for difficult situations
Passion for delivering great customer service
Excellent work history/ job longevity (2+ or more years in each position is ideal)
High School Diploma
At least 2 years previous experience in Account Management, Call Center or Customer Service
Experience with Microsoft Office Programs such as Excel and Word.
Must also be available to work any of the following shift times.
Standard Mon-Fri 8-5pm or 9-6pm
Weekday Late Shift 11am-8pm, (2x per month)
Weekend Shifts 12pm-9pm, 3pm-9pm (2x per month)
Standard Mon-Fri 8-5pm or 9-6pm/ Mon-Fri 12pm-9pm
Weekday Late Shift 11am-8pm, (1-2 per month)
Weekend Shifts 9am-6pm (sun) 11am-9pm( sat), 3pm-9pm (Could result in Monday or Friday off)
If interested please apply with a copy of your most updated resume.
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