Call Center Representative Inbound
Are you looking to upgrade your call center experience in a highly professional environment? We are looking for bubbly, friendly and polite inbound call center representatives to join the team at a company in San Ramon, CA. If you like a fast paced environment, and have excellent customer service skills, apply today!
-Respond to phone inquiries from customers, dealers and techs in a call center environment
-Document customer interactions and make accurate and complete notes in customer database, and maintain updated customer???s current address and phone numbers
-Manage time between call volume and following up on previous customer inquiries
-Take inbound calls from techs and dealers and send and read back test signals on alarm systems
-Create service job requests based on inbound customer inquiries
-Arrange customer payment via phone with credit card, check, or Electronic Funds Transfer
Assist in handling alarm signal traffic when high volume demands it
-Maintain excellent attendance
-Monday-Sunday 5:30am - 7pm (Work a 40 hour week)
-Flexible spending account
Working hours: 5:30 AM - 7:00 PM
-Ability to identify and solve customer issues in a timely manner using active listening
-Excellent verbal and written communication skills
-Excellent working computer knowledge
-Problem solving and multitasking skills
-Ability to stay professional on the phone during high stress situations
-Type 40 WPM
-Previous call center experience
-Must be eligible to work in the United States
-Must be 18 years or older
Click to apply or call 925-866-6103 to express interest and ask questions. We are ready to interview you today!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.