Customer Service Entry Level
Day to day: You will mainly be the tier one customer service representatives for internal agents. The majority of your day will be checking statuses of claims, and walking folks through filling out an application. There is a lot to know, but it's so so so much more important to know where to find information and just be resourceful. This client is one that has a proven pathway to upward career growth and they offer a ton of wonderful benefits--please read all the way to the end it you are interested in applying!
*If possible, please do not click easy apply, please email me your resume as your application---directions are below*
?? Performs inbound and/or outbound calls to agents, vendors, or policyholders
?? Documents transactions received by phone, email or mail into a database
?? Uses a computerized system for tracking, information gathering and/or troubleshooting
?? Follows process guidelines to complete work
?? Handles routine transactions, makes decisions and resolves routine problems
?? Performs other related duties as assigned
Working hours: 8:00 AM - 4:30 PM
- Experience in customer service
- Excellent telephone skills
- Excellent oral and written communication skills
- Ability to multi-task and prioritize work in a high volume production environment
- Excellent decision making skills
- Excellent analytical/problem solving skills
- May require typing wpm minimum
- Proficient with Microsoft Office Suite (especially Word, Excel, and PowerPoint)
Start Date: Monday, January 14th 2019
Location: New Albany, Ohio 43054
Pay: $13/hour during only the contract portion of this contract to hire position
Training: First 3 weeks is M-F 8am-4:30pm
After Training: Hours may vary from 8:15am-6:30pm, meaning you may work 8:15am-4:30pm or 10:15am-6:30pm. This company DOES take your opinion and needs into account and you basically just rank your favorite shift and then they decide your shift based on performance and seniority. You then keep that shift for 6 months.
As a contractor you get paid for every hour you work, this does mean that you do not get holiday pay. I want to be transparent about that up front so it does not come as a surprise to you. It is absolutely important that you do not miss any training.
Contract or Temp to Perm?: This is a temporary position lasting into April. However, this may very well be a temp to perm opportunity based on performance and attendance. This client is a wonderful company with so many opportunities and places to grow.
If you are hired perm: You get 3 weeks of PTO, a full benefits package, and a raise to $14.25/hour. If you stay on for at least a year, you could be eligible for tuition reimbursement. Oh, did I mention that if you are there for five years--this client offers a pension? Yes, really.
Position starts 1/16 - PLEASE FOLLOW DIRECTIONS BELOW TO APPLY
Shift: 8AM-4:30PM M-F -- ****Attendance is extremely important, must be available during this time.****
Please email us the below items to firstname.lastname@example.org
1. Your most updated Word resume
2. Two professional references (managers/supervisors from previous jobs)
3. Your availability for us to interview you! (please give us a time range and a few different days).
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.