Sales Desk Order Representative
Our client who is a luxury appliance distributor is looking for a Sales Order Desk Representative who will primarily be responsible for managing the orders placed by our accounts and executing a seamless process of shipping and invoicing on a daily basis. Orders must be verified for accuracy, so this position requires great attention to detail, excellent customer service and great written and verbal communication skills. You will work closely with a variety of different departments, ranging from our outside sales staff, executive staff and our individual accounts to meet monthly sales goals. Must be able to communicate effectively, work well as a team player as well as work independently
Managing Dealer orders via online ordering system
Assisting Dealer calls and emails with questions of product and product availability
Assisting consumer calls with questions regarding product, and directing to Dealers and Servicers in their area
Following necessary Retail Order Desk procedures when processing orders
Printing pick tickets and billing orders
Working closely with warehouse department to verify will call or ship dates according to Dealer???s request
Following each order through to delivery
Working hours: 8:00 AM - 5:00 PM
--Bachelors Degree or equivalent experience in account management or customer service
--Experience with Salesforce, Powerlink XA, AS400 or VAI system is a plus but not required
--Excellent written & verbal communication skills
--Excellent organizational skills
--Able to learn & adapt quickly
--Proficient with Microsoft Outlook
--Intermediate Microsoft Excel experience
Checking inventory/customer and Dealer backorders, communicating status to Dealers, and researching orders, as needed.
Fielding over flow calls and directing them to the appropriate department
Running reports using Microsoft Excel for Dealers and Territory Managers
Answering all office and sales staff technical questions related to products/accessories
??? Performing daily work assignments according to company safety standards
??? Complying with all company Employee Handbook policies and procedures
??? Assisting other departments and company colleagues with projects as needed.
There are two positions available with this prestigious family run business.
Apply today for immediate consideration.
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