Customer Care Rep

  • location: Waltham, MA
  • type: Temp to Perm
  • salary: $18.50 - $19 per hour
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job description

Customer Care Rep

Our client in Waltham, Ma, is looking for a Member Solutions Rep for their office. This individual would be responsible for working M-F 11:30AM-8 PM

Responsibilities:
Obtains caller information by answering telephone calls; interviewing clients; verifying information.
Researches account and transaction records to resolve caller complaints.
Adheres to policies with regard to caller interactions (providing correct and appropriate information, entering detailed notes on caller???s record regarding the nature of the call, maintaining and respecting caller privacy).
Informs callers about procedures related to use of services.
Maintains and improves quality results by adhering to standards and guidelines as well as recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Working hours: 8:00 AM - 8:00 PM

Skills:
2 years Customer Service Call Center experience.
Professional phone presence
Highly motivated to learn
Strong work ethic and willing to go that extra mile to ensure a superior caller experience
Experience in a high-volume Call Center
Excellent problem-solving skills
Excellent listening skills
Exposure to health benefits plans and concepts a big plus

Education:
Associate

Experience:
Experienced

Qualifications:
This is a perm position.

If you are interested please email your resume to antoinette.panza@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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    Customer Care Rep

  • location: Waltham, MA
  • job type: Temp to Perm
  • salary: $18.50 - $19 per hour
  • date posted: 1/10/2019

    Customer Care Rep

  • location: Waltham, MA
  • job type: Temp to Perm
  • salary: $18.50 - $19 per hour
  • date posted: 1/10/2019