You will mainly be the tier one customer service representatives for internal agents. There is a lot to know, but it's so much more important to know where to find information and just be resourceful. This client is one that has a proven pathway to upward career growth and they offer a ton of wonderful benefits!
?? Performs inbound and/or outbound calls to agents, vendors, or policyholders
?? Documents transactions received by phone, email or mail into a database
?? Uses a computerized system for tracking, information gathering and/or troubleshooting
?? Follows process guidelines to complete work
?? Handles routine transactions, makes decisions and resolves routine problems
?? Performs other related duties as assigned
Working hours: 8:00 AM - 4:30 PM
- Experience in customer service
- Excellent telephone skills
- Excellent oral and written communication skills
- Ability to multi-task and prioritize work in a high volume production environment
- Excellent decision making skills
- Excellent analytical/problem solving skills
- May require typing wpm minimum
- Proficient with Microsoft Office Suite (especially Word, Excel, and PowerPoint)
Start Date: Wednesday, January 16th 2019
Location: New Albany, Ohio 43054
Training: First 3 weeks is M-F 8am-4:30pm
After Training: Hours may vary from 8:15am-6:30pm, meaning you may work 8:15am-4:30pm or 10:15am-6:30pm. You then keep that shift for 6 months.
This is a temporary position lasting into April. However, this may very well be a temp to perm opportunity based on performance and attendance.
Position starts 1/16/2019
Please email me your updated resume to me at email@example.com for consideration.
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