Customer Service

  • location: New Albany, OH
  • type: Temp to Perm
  • salary: $13 per hour
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job description

Customer Service

You will mainly be the tier one customer service representatives for internal agents. There is a lot to know, but it's so much more important to know where to find information and just be resourceful. This client is one that has a proven pathway to upward career growth and they offer a ton of wonderful benefits!

Responsibilities:
?? Performs inbound and/or outbound calls to agents, vendors, or policyholders
?? Documents transactions received by phone, email or mail into a database
?? Uses a computerized system for tracking, information gathering and/or troubleshooting
?? Follows process guidelines to complete work
?? Handles routine transactions, makes decisions and resolves routine problems
?? Performs other related duties as assigned

Working hours: 8:00 AM - 4:30 PM

Skills:
- Experience in customer service
- Excellent telephone skills
- Excellent oral and written communication skills
- Ability to multi-task and prioritize work in a high volume production environment
- Excellent decision making skills
- Excellent analytical/problem solving skills
- May require typing wpm minimum
- Proficient with Microsoft Office Suite (especially Word, Excel, and PowerPoint)

Education:
High School

Experience:
Entry Level

Qualifications:
Start Date: Wednesday, January 16th 2019
Location: New Albany, Ohio 43054
Pay: $13.00/hour
Hours:
Training: First 3 weeks is M-F 8am-4:30pm
After Training: Hours may vary from 8:15am-6:30pm, meaning you may work 8:15am-4:30pm or 10:15am-6:30pm. You then keep that shift for 6 months.

This is a temporary position lasting into April. However, this may very well be a temp to perm opportunity based on performance and attendance.


Position starts 1/16/2019

Please email me your updated resume to me at jessica.vanness@randstadusa.com for consideration.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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