Customer Service Intermediate level

  • location: Rancho Cordova, CA
  • type: Temp to Perm
  • salary: $15.50 per hour
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job description

Customer Service Intermediate level

With appropriate knowledge of the Company's services and processes the Customer Resource Associate works under the direct supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver the highest level of quality service to our customers. The Customer Resource Associate receives and responds to customer calls, inquiries, requests and complaints, which may require research and investigation to reach resolution; and delivers superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved.

Responsibilities:
- Successfully completes training to become knowledgeable about the waste services industry and Republic Services?? processes, services and policies.
- Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
- Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
- Returns all internal and external calls, emails and faxes in a timely manner to ensure that customers?? concerns are understood, addressed and resolved in an efficient and complete manner.
- Receives and reviews individual performance metric reports and action plans with manager to understand individual performance.
- Enters service data into computer.
- Logs information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to able to track service inquiries and resolution.
- Performs other job-related duties as assigned or apparent.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
- Good communication skills; able to effectively communicate to all levels of management and customers.
- Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
- Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
- Excellent written and verbal presentation skills.
- Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals.
- Trustworthy and maintains the highest level of confidentiality at all times.
- High energy, friendly and engaging.
- Excellent service orientation; actively looks for ways to help people.

Education:
High School

Experience:
Entry Level

Qualifications:
- High school diploma or GED.
- Ability to provide outstanding customer service to external and internal customers on a consistent basis.
- Excellent written and verbal communication skills.
- Computer navigation and keyboarding skills.


- Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
- Good communication skills; able to effectively communicate to all levels of management and customers.
- Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
- Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
- Excellent written and verbal presentation skills.
- Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals.
- Trustworthy and maintains the highest level of confidentiality at all times.
- High energy, friendly and engaging.
- Excellent service orientation; actively looks for ways to help people.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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