Customer Service Aftermarket Parts

  • location: West Chester, PA
  • type: Permanent
  • salary: $45,000 - $65,000 per year
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job description

Customer Service Aftermarket Parts

West Chester, PA- Global manufacturing company has a direct hire opening for a Customer Service Representative supporting the Aftermarket Parts Department.

Hours= Monday-Friday 8am-5pm
Salary= $45,000-$65,000

Responsibilities:
- Support domestic and international customers in regards to after-market parts
- Putting together quotations and entering orders in the system
- Checking inventory and/or lead times for production
- Ensure order deadlines are on target for shipment
- Answer client requests or inquiries concerning parts and service orders
- Troubleshoot product issues to identify parts needed to be ordered
- Invoice clients as products are shipped
- Answer customer billing questions
- Process credit memos
- 10-15% domestic and international travel

Working hours: 8:00 AM - 5:00 PM

Skills:
- Technical product aptitude (a physical manufactured product not IT)
- Understands hydraulics or pumps
- Experience with international clients
- Ability to prioritize
- Strong work ethic
- Stable work history
- Enthusiastic
- Critical thinking
- Work independently

Education:
High School

Experience:
Experienced

Qualifications:
- High School Diploma
- Bachelor's preferred
- 2 year's Customer Service experience with a manufactured product
- Can do attitude


For immediate consideration apply directly to this posting and upload your resume in a Word document

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