Tech Support Clerk
You will work with a team to resolve daily inquiries regarding our product. These inquiries may come in the form of phone calls, emails or chats. Our Customer Support department has a natural collaborative atmosphere where you are encouraged to bounce ideas/questions off of your teammates whenever it's needed.
Answer inquiries regarding Jive's phone system
General setup/functionality questions
Make changes to clients' phone setup and Dial Plan Editor
Troubleshoot call quality concerns
Troubleshoot poor internet connections
Troubleshoot basic network issues
Working hours: 8:00 AM - 5:00 PM
Problem-solver who has previously worked in call centers and has developed troubleshooting skills (or the art of asking strategically meaningful questions to arrive at the solution).
Exceptional communication skills (both listening and speaking).
Ability to multitask, be hardworking, enthusiastic, responsible, and effective at resolving technical issues for our customers
Type a minimum of 45 WPM.
No Degree Required
Mature professional at heart.
Enjoy having fun with teammates.
Committed to your employer as your employer shows its commitment to you (and trust me, we do!).
AND you've got to enjoy what you do.
Because this is a technical role, previous technical support experience will give you a step ahead and you will be pushed to the top of the list. If you have earned or are working towards your CCENT or CCNA, this will be a great place for you with ample opportunities to apply your knowledge and grow your career. However, previous technical experience is not required if your background has a good balance of both experience and maturity.
Please send your resume to firstname.lastname@example.org
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