Technical Help Desk Representative

  • location: Worcester, MA
  • type: Temporary
  • salary: $17.50 per hour
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job description

Technical Help Desk Representative

Randstad in partnership with The Hanover Insurance Group are actively hiring a Help Desk Representative to support the Technology Services Center located at the corporate office in Worcester, MA. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth.

What's in it For You:
- Career Development: Long term contract opportunity with Randstad offering comprehensive job training and continued mentorship ongoing. Position may potentially lead into a full-time permanent role based on performance.
- Hourly Pay Rate: $17.50/hour
- Flexible Schedule: Monday-Friday 8:30am - 5:00pm OR 9:00am - 5:30pm.
- Benefits: Yes, Randstad offers talent benefits including major medical insurance, dental, vision, and 401k.

Responsibilities:
- Responsible for providing support on all basic client software and hardware products; escalating problems appropriately; monitoring and maintaining ownership of tickets to ensure problem resolution.
- Troubleshoots basic issues/problems; is heavily dependent on scripts and checklists as guides; documents solutions.
- Must be able to demonstrate customer service skills such as patiently seeking to understand customer's issue and situation, providing workarounds, proper follow-up, and status updates.
- Ability to remain organized while performing multiple tasks.
- Ability to work in a team environment.
- Works with technical support personnel (internally and externally) to retrieve solutions for clients.

Working hours: 8:30 AM - 5:00 PM

Skills:
- Demonstrates working knowledge with Windows 7, Windows 10, Outlook and 2007-2016 Office products, Office 365, OneDrive, Skype for Business, SharePoint and Yammer.
- Microsoft certifications a plus.
- Good communication, interpersonal and organizational skills.
- Easily adapts to new, different or changing situations, requirements or priorities. Has an understanding and appreciation of individual differences.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.

Education:
High School

Experience:
Experienced

Qualifications:
- 1-3+ years experience in tech support, help desk services, and basic troubleshooting in a corporate environment.
- High School Diploma required; continuing education preferred.


Please submit your resume to Lindsey.Fontana@randstadusa.com for an immediate response!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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