Customer Service Specialist
We are currently hiring for a Customer Service Specialist to help support a growing Data Management organization in South San Francisco. You will be responsible for resolving customer queries, recommending solutions and guiding product users through features, functionalities and benefits. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software and CRM systems.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
?? Resolve customer issues with effective problem-solving skills to retain customers
?? Identify new and grow active customers
?? Maintain excellent knowledge of our products and services
?? Manage a high volume of inbound and outbound calls, chats, and emails.
?? Update our internal databases with information about technical issues and useful discussions with customers
?? Ensure that all customer contact and support are of the highest service level
Working hours: 8:00 AM - 5:00 PM
--Sales or customer service experience
--Excellent verbal and written communication skills
--Ability to multi-task and work under pressure
--Ability to work effectively within a team
--Strong attention to detail
--Great time management skills
No Degree Required
?? Experience as a Customer Support Specialist or similar CS role
?? Familiarity with our industry is a plus
?? Experience using help desk software and remote support tools
?? Understanding of how CRM systems work
?? Excellent communication and problem-solving skills
?? Multi-tasking abilities
?? Patience when handling tough cases
If you are looking for a new exciting opportunity to join a fast growing Data Management company that offers a great work/life balance and promotes from within, we look forward to speaking with you!
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