Customer Service Specialist

  • location: South San Francisco, CA
  • type: Permanent
  • salary: $20 - $25 per hour
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job description

Customer Service Specialist

We are currently hiring for a Customer Service Specialist to help support a growing Data Management organization in South San Francisco. You will be responsible for resolving customer queries, recommending solutions and guiding product users through features, functionalities and benefits. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software and CRM systems.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities:
?? Resolve customer issues with effective problem-solving skills to retain customers
?? Identify new and grow active customers
?? Maintain excellent knowledge of our products and services
?? Manage a high volume of inbound and outbound calls, chats, and emails.
?? Update our internal databases with information about technical issues and useful discussions with customers
?? Ensure that all customer contact and support are of the highest service level

Working hours: 8:00 AM - 5:00 PM

Skills:
--Sales or customer service experience
--Excellent verbal and written communication skills
--Motivated self-starter
--Ability to multi-task and work under pressure
--Ability to work effectively within a team
--Strong attention to detail
--Highly organized
--Great time management skills

Education:
No Degree Required

Experience:
Entry Level

Qualifications:
?? Experience as a Customer Support Specialist or similar CS role
?? Familiarity with our industry is a plus
?? Experience using help desk software and remote support tools
?? Understanding of how CRM systems work
?? Excellent communication and problem-solving skills
?? Multi-tasking abilities
?? Patience when handling tough cases


If you are looking for a new exciting opportunity to join a fast growing Data Management company that offers a great work/life balance and promotes from within, we look forward to speaking with you!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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