Customer Service Representative
Do you enjoy working in a fast paced environment? Do you enjoy working as a team and helping others? If you do, please read on! We are currently seeking Customer Service Representatives for our call center in Farmingdale! Below are the requirements for the role;
Resolves customer issues. Provides information regarding products and services. Answers phone with proper phone etiquette. Ability to work with different types of personalities in a professional, positive manner. Complies with company policies and procedures and maintains regular work attendance. Performs other duties as assigned.
Liaison between customer/sales/various internal teams Process manual entry orders through AS400 Direct communication with customer providing shipment status, product availability, account status, etc.
If you are interested in being considered please apply directly to this posting AND please email me directly @ Janine.firstname.lastname@example.org and reference this job posting. This will also help get your application in front of me faster!
Manage inbound / outbound calls in a professional manner
Data entry related to customer inquiries and orders
Able to identify and escalate customer issues with empathy when appropriate
Build rapport with your customer and ensure that there are no open issues before closing a customer contact
Working hours: 11:00 AM - 8:00 PM
Experience in a call center, inbound or outbound calling, handling all types of customer inquiries, diffusing escalated calls, etc.
Ability to multitask defined by speaking on the phone, utilizing multiple applications for research and typing at the same time
HOW DO YOU KNOW IF THIS POSITION IS RIGHT FOR YOU?
You love talking; people even say you should get paid for talking (perfect fit!)
You thrive in exciting environments and enjoy a challenge
You enjoy earning a bonus when you do a good job
You enjoy talking to people and learning new things
You believe personality is important in a persona and in a job
If you are interested and meet the above requirements, please apply to this position with your resume in the form of a Word document!
Please join us for our Weekly Open House EVERY Thursday from 1PM - 3PM!
Please join us weekly for our Open House every Thursday from 1PM - 3PM!
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.