Customer Service Specialist

  • location: Menomonee Falls, WI
  • type: Temp to Perm
  • salary: $15 - $19 per hour
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job description

Customer Service Specialist

Randstad Work Solutions is looking to connect with talented Bilingual (Spanish/English) Customer Service Specialists for a position with a growing client of ours in Menomonee Falls, WI. This position will offer first and second shift options with a starting pay of $15-$19 hourly, based on experience.

Responsibilities:
Duties Include:
-Assist customers via phone, email, and fax
-Communicate benefits information to customers while assisting them to understand plan coverages, verifying claims, and locating potential providers
-Ensure that all requests are responded to in compliance with both client and company guidelines
-Maintain a high degree of confidentiality while accurately documenting call information and resolution steps via internal systems
-Appropriately identify any potential issues and escalate them to management teams as necessary

Working hours: 8:00 AM - 5:00 PM

Skills:
Skills and Qualifications:
-Bilingual in Spanish/English
-Strong written and verbal communication skills
-High school diploma or equivalent
-1+ years of related customer service or call center experience
-Microsoft Office familiarity

Education:
High School

Experience:
Experienced

Qualifications:
-


For consideration, please apply to the link below or email your resume directly to kal.mayer@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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