Customer Service/Order Entry

  • location: Eden Prairie, MN
  • type: Temp to Perm
  • salary: $17 - $20 per hour
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job description

Customer Service/Order Entry

Enjoy a small family friendly customer service setting? Do you like doing the behind the scenes work for customer orders?

Randstad has a direct hire opportunity in Eden Prairie looking for someone who enjoys working in-multiple software systems and processing complex orders in a timely fashion to help with daily company operations. This company wants someone who likes both being on the phone with customers, but who also really enjoys the back end of the order process, by ensuring the utmost customer satisfaction when they receive exactly what they needed in the timeframe needed.

Responsibilities:
Process complex orders into company CRM system in a timely fashion
Answer incoming customer phone calls and emails about order preferences & ensure needs are met
Advise customers on which product best fits what they are looking for
Ask probing questions to find out customer needs
Maintain phone rapport & customer retention
Navigate multiple software systems simultaneously

Working hours: 8:00 AM - 5:00 PM

Skills:
Able to work on time sensitive orders & prioritize daily goals
Strong 10-key and alphanumeric typing skills-

Education:
High School

Experience:
Experienced

Qualifications:
Previous 1-3 years of customer service/order entry experience preferred
High School Diploma or GED Equivalent
Willing to submit to company background check & drug screen
Previous CRM systems knowledge preferred (SAP & Salesforce)


If you or anyone you know if interested in this position or other customer service roles don't hesitate to apply, or send your resume directly to josh.dalki@randstadusa.com. Otherwise you can reach out to our office 612-332-2370 with any questions, or text me directly at 320-318-0539.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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