Outbound Call Center Representative

  • location: Saint Petersburg, FL
  • type: Temp to Perm
  • salary: $14 per hour
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job description

Outbound Call Center Representative

Now hiring Customer Service Reps with a passion for helping people!!

Responsibilities:
Scheduling in-home services and assisting with nurse practitioners
Practice exceptional customer service and telephone techniques
Deliver verbatim scripting
Ability to maintain patience and professionalism with plan members
Ability to listen to members and multi-task
Ability to utilize rebuttals and address member concerns in a detailed manner
Maintain member confidentiality and follow all HIPAA guidelines
Demonstrate the ability to navigate multiple systems
Ability to meet quality assessments standards and call monitoring requirements
Cooperate with co-workers and management while working toward department goals
Maintain center standards for performance and productivity
Follow all center policies and procedures

Working hours: 9:00 AM - 5:30 PM

Skills:
Ability to stand, bend, stoop, sit, walk, twist and turn
Ability to use a phone or wear a headset for extended periods of time
Ability to use a computer keyboard and mouse
Work environment is indoors, majority of time is spent sitting at a desk

Education:
High School

Experience:
Entry Level

Qualifications:
6 months prior call center experience in sales, education, customer service, collections, or similar (required)
Computer and typing skills (Data entry)
Healthcare or Health Insurance experience would be helpful
High School diploma or GED equivalency


Please apply online or email resumes directly to valerie.marth@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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