Bilingual Call Center Representative Inbound
Do you enjoy communicating with people on the phone? Have a cheery disposition?
We are looking for customer service representatives to join the customer care team
at a mobile provider call center. If you like the idea of dressing down for work, you
will enjoy the casual dress code.
If you have a positive, professional demeanor and understand the importance of
making and keeping loyal customers happy, this opportunity is perfect for you!
As a Customer Service Representative you will answer incoming calls, emails and
messages from customers for researching solutions, taking bill payments, processing
orders, reviewing options, and troubleshooting issues. In addition, you will document
information into a client system to track customer interactions and solutions.
We are a metric driven team and expect our teams to reach daily activity and quality
goals. Top performing individuals and teams are recognized every day for their
Working hours: 9:00 AM - 6:00 PM
- Respond to customer phone and email inquiries in a prompt, courteous and
- Review customer accounts and identifies options that meet their current
- Answer customer questions and assists in problem resolution.
- Accurately document all customer interactions in clear and thorough detail.
- Good problem-solving and conflict resolution skills
- Excellent listening and communication skills
- Ability to speak Spanish/English
??? High school diploma, GED, or equivalent
??? 1 year or more of experience in customer service or call center
??? Basic software skills required
??? Ability to prioritize
??? Flexibility and reliability
Call Kimberly at 913-491-0944 if you are interested or email your resume to firstname.lastname@example.org
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