Bilingual Spanish Call Center Representative Inbound
Are you an experienced customer service/call center agent wishing you could work for one of the best in the industry? Randstad is proud to partner with a growing organization in Downtown Fort Lauderdale to help staff their call center with direct hire candidates. Our client offers permanent employment with benefits, a competitive pay structure, and retention bonuses.
Your mission: to continue strengthening the company's reputation for service excellence with their clients.
Start date: June 10, 2019.
Answering 80-100 incoming calls per day with customer questions or concerns.
Providing customer resolutions through research and collaboration with other departments.
Providing quality service and support with billing, order placement and modification; refunds; system troubleshooting.
Completing special project assignments and assisting other departments during lower customer contact periods.
Focusing on providing first call resolution and meeting high standards of customer service.
Working hours: 8:00 AM - 8:00 PM
Exceptional listening, verbal and written skills.
Organized and detail-oriented, with good time management skills.
Strong decision making and analytical abilities.
Willingness to work a flexible schedule and occasional overtime when needed.
Proven work ethic and team player mentality.
Bilingual (English & Spanish) is required for this position. Must demonstrate the ability to read, speak, and write in Spanish.
Highschool Diploma or Equivalent
2 years or more of call center or help desk experience are a MUST.
Internet Explorer and Microsoft Office experience; 35 WPM typing speed.
Call center, PBX Operator, or high-volume receptionist experience preferred.
Internet/PC troubleshooting technical support experience is a plus.
Please apply and send me your resume at Justin.Allbee@randstadusa.com.
I will follow up with all qualified candidates within 24 hours.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.